Last Updated: June 16, 2026
Premium Tlangau features are purchased as in-app subscriptions via the Apple App Store or Google Play. This policy explains how refunds work. We no longer sell new subscriptions on this website.
Subscriptions on iPhone are billed by Apple. To request a refund or cancel auto-renewal:
Apple approves or denies refunds under their policies. We cannot process App Store card charges directly.
If you purchase premium services inside the Android app using Google Play, refunds are handled under Google Play’s refund policies. In many cases, you may be able to request a refund within 48 hours from Google Play. After that, you may need to contact us.
To request a refund, open Google Play → Payments & subscriptions → Budget & order history → select the order → Report a problem.
Note: Google Play may approve or deny refund requests based on their policies and applicable laws.
Update (June 2026): We no longer sell new access codes on this website. Premium is purchased in the Tlangau app via the App Store or Google Play (see sections 1–2 above). The following applies only to past website purchases.
IMPORTANT: Once an access code has been generated and delivered to your email address, NO REFUNDS WILL BE PROVIDED, regardless of the circumstances.
This policy applies to all situations, including but not limited to:
Refunds may be considered only in the following exceptional circumstances, and only if the access code has NOT been delivered:
If your payment was processed but the transaction failed due to a technical error on our end, and no access code was generated or delivered, you may be eligible for a refund. This must be reported within 24 hours of the payment attempt.
If you were charged multiple times for a single purchase due to a system error, we will refund the duplicate charges. You must contact us within 7 days of the transaction.
If a technical error on our part prevented the access code from being generated or delivered, and the issue cannot be resolved, a refund may be issued. This must be reported within 48 hours of purchase.
If you can prove that a transaction was made without your authorization (fraudulent activity), we will process a refund after investigation. You must report this immediately.
The following situations are NOT eligible for refunds:
If you believe you are eligible for a refund under the scenarios listed in Section 3, please:
All refund requests will be reviewed on a case-by-case basis. We will:
If your refund request is approved:
Note: The time it takes for the refund to appear in your account depends on your bank or payment provider, which may take an additional 3-7 business days.
We do not offer partial refunds. If a refund is approved, the full purchase amount paid will be refunded.
If you initiate a chargeback or dispute with your bank or payment provider without first contacting us, we reserve the right to:
We strongly encourage you to contact us first to resolve any issues before initiating a chargeback.
We do not provide replacement access codes for:
If you need a new access code, you must purchase a new one.
In rare cases of documented system failures or errors on our part that prevent code delivery, we may, at our sole discretion, provide a replacement code or refund. Such decisions are made on a case-by-case basis and are not guaranteed.
For refund requests or questions about this policy, please contact us:
Email: chhakchhuakr59@gmail.com
Subject Line: "Refund Request - [Your Order ID]"
Response Time: 3-5 business days
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our service after changes constitutes acceptance of the modified policy.
By purchasing an access code from Tlangau, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that: