Privacy Policy

Last Updated: June 16, 2026

1. Introduction

Tlangau ("we," "our," or "us") provides community communication and notification features through the Tlangau mobile application. This Privacy Policy explains what data we access, collect, use, and share when you use the app.

2. Information We Collect

2.1 Account and Profile Information

  • Google account information: Name, email address, and profile details returned by Google Sign-In (Android and cross-platform sign-in).
  • Apple account information: On iOS, if you use Sign in with Apple, we receive the identifiers and email (or private relay email) Apple provides for authentication.
  • User-entered profile data: Contact and address details you enter in donation/payment flows.

2.2 Location Data (Important)

When you use location-related features in the app, we may access and collect location information:

  • Precise location: GPS coordinates obtained from your device when you use the location picker or location-sharing features.
  • Approximate location: Network-based location where precise location is unavailable.
  • Derived address: Human-readable address generated from coordinates (reverse geocoding).

Client Track map: if you are a client user, your location may be used to center the map and to sort nearby tracked service users by distance.

Server “Track me”: if you are a server user and you enable the “Track me” toggle, your device location may be uploaded periodically to allow client users to see nearby service points. If you turn it off, your location should no longer be shared for tracking.

We request and use location access only for these features, and you can deny or revoke permissions at any time in your device settings.

2.3 Notification and Device Data

  • Push token: Firebase Cloud Messaging token used to deliver notifications.
  • Device and app metadata: Basic technical information needed for app reliability, diagnostics, and notification delivery.

2.4 Files and Media You Provide

  • Images/screenshots: For example, payment proof images you select or share into the app.
  • Audio recordings: If you choose features that record or send audio.
  • Complaint images (optional): If you attach a photo to a complaint, we collect that photo and store it with the complaint so it can be reviewed.

2.5 Complaints You Submit

  • Complaint details: District, selected location(s), complaint title, complaint body, submission time, and (if available) the submitter email address.

2.5 Donation and Transaction Data

  • Donation setup details, payer/recipient details, payment references, status, timestamps, and proof submission data.

2.6 Purchases and Subscriptions (Google Play & App Store)

If you purchase premium services in the app, we may collect and process:

  • Purchase identifiers: product IDs, purchase tokens (Google Play), or transaction/receipt data (App Store) to verify your purchase with our server.
  • Entitlement status: which services are active for your account and their expiry time.

Payment information: payments are processed by Apple or Google. We do not receive or store your full card, UPI, or wallet details from the stores.

3. How We Use Your Information

We use data to provide and improve core app functionality, including:

  • Sign-in, account access, and app security.
  • Creating and managing community posts, records, polls, and donation flows.
  • Sending push notifications and reliability alerts.
  • Showing, selecting, and sharing map/location information when you request location features.
  • Reviewing payment proof and processing donation confirmation/rejection.
  • Fraud prevention, abuse prevention, legal compliance, and support.

4. Information Sharing and Disclosure

We do not sell your personal data. We share information only as needed to operate the app:

  • Google Sign-In: Authentication and account identity.
  • Sign in with Apple (iOS): Authentication when you choose Apple sign-in.
  • Google Play Billing (Android) & App Store (iOS): Purchase processing handled by the store; we verify entitlement status on our backend.
  • Firebase services: Realtime Database, Cloud Messaging, and Storage for app data and notifications.
  • Image hosting/upload providers: For user-submitted images (e.g., payment proof and complaint photos).
  • Map/geocoding/search providers: To return map, place, and address results for location features.
  • Legal reasons: If required by law or to protect safety and rights.

5. Location Data Disclosure Summary

Location data is accessed and/or collected when you use location features such as map selection, nearby places, or location sharing. We use this data to:

  • Show your current position on the map.
  • Let you pick and share a location.
  • Sort tracked service users by distance (client Track map).
  • Share server user location with clients when “Track me” is enabled.
  • Convert coordinates to addresses and improve location relevance.

Location sharing occurs through app functionality you trigger. You can stop location access by denying permission in device settings.

6. Data Security

We use reasonable technical and organizational measures to protect personal data in transit and at rest. No system can guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide app features and maintain records.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or object to processing of your personal data. You may also request account/data deletion.

9. Your Choices

  • Location permission: You can deny or revoke location permission in device settings. Some map/tracking features may not work without it.
  • Server tracking: Server users can enable/disable “Track me” at any time.
  • Complaint photos: You can submit a complaint with or without an image.

10. Children

The app is not directed to children under the age required by applicable law. If you believe a child provided personal data, contact us for removal.

11. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised last-updated date.

12. Contact Us

If you have questions about this Privacy Policy or data handling: